I received a letter yesterday from Sallie Mae, in a really "official-looking" envelope, on "official-looking" paper, all embossed and everything. It was a response to the BBB complaint I put in.
They basically spent 1.5 pages justifying their repeated attempts to torture me telephonically, stating they had the right to based on some statute I need to look up to find out and clarify. I'll re-post the letter here in its entirety, but I needed to get this stuff off my chest right away. I actually was having frantic, angry thoughts all night last night and didn't sleep very well because of the letter.
I have issues with people trying to justify their actions when they *know* it's illegal, when they *know* someone cannot fulfill the request, and when they simply don't care. I can't imagine EVER working for a company like Sallie Mae, when they end up treating so many people like crap. I have a higher moral standard, I guess. I cannot abide treating people that poorly. I cannot justify it by stating that I need the job - there are plenty out there, even if it's flipping burgers - at least you're helping people rather than harassing them into the deepest depths of despair and self-loathing.
I hope Sallie Mae ends up losing every bit of their employee base on a grand scale.